Return Policy

Delivery Return Policy

At Greenery 420 we are committed to offering quality products, transparency in customer service and clear conditions in both delivery and returns. From our online store you can request home delivery or pick-up at one of our CBD stores, whichever is closest to you, although not all stores are available to request this service. Here you can find out which stores you can pick up online orders from.

Delivery policy for online orders

At Greenery 420 we offer fast and secure home delivery for our entire online catalog, which includes:
CBD flowers,
CBD hash,
CBD resins,
CBD oil,
CBD vapers,
Hemp infusions,
CBD creams and cosmetics and
Nootropic gummies for rest.

All our shipments are handled with care, complying with current regulations and accompanied by the quality guarantee and certification that characterizes Greenery 420.

Shipping and tracking with SEUR

We work with SEUR to ensure that your order arrives quickly and safely. Once your purchase has been processed, you will receive a tracking code in your email.
You can track your shipment at any time through this link:
https://www.seur.com/miseur/mis-envios by entering the tracking code.

  • Estimated timeframes:
    • Peninsula: 24–48 h in most cases.
    • Balearic and Canary Islands: up to 4 days.
    • International shipping: 4–5 days.
  • Processing: Orders received before 15:00 are processed the same day.

When do we process your shipment?

It all depends on the payment method and the time you make the purchase.

  • Processing: Orders received before 15:00 are processed the same day.
  • Payment methods:
    • Bank card or Bizum: the order is processed immediately.
    • Bank transfer: Processing can take 2-3 business days, depending on how long it takes for the transfer to reach our bank.

Shipping costs

  • National and Portugal: free for orders equal to or greater than €60.
  • International: free for orders over €80 or more.
  • For lower amounts, the standard shipping rate will apply depending on the destination.

A detail in every order

At Greenery 420 we love to surprise you: we always try to include some detail in your order. It can be brand merchandising such as lighters, keychains, matches or stickers.
And sometimes even better… But you’ll only know that when you open your package.

Pickup in store delivery policy

At Greenery 420 we have a wide network of stores throughout Spain. If instead of going to the store you want to make sure you receive a product, you can place the order online and request in-store pickup.

Stores where pickup can be requested

If you order from Madrid you can pick up the order at the store at Calle Espíritu Santo 20 (Barrio de Malasaña), at Calle de Pelayo, 20 (Barrio de Chueca) or at the store in Barrio de Chamartín at Calle Potosí, 13 in the Chamartín Market.

In Asturias you can pick it up at the CBD shop in Avilés (Pl. Merced, 6, 33401 Avilés, Asturias), also in the Gijón store (C. Langreo, 1, Centro) or in the Oviedo CBD store (C. Covadonga, 34, 33002 Oviedo, Asturias)

What is the collection process?

  • You can order online as normal, but at the end of your online order you must select the store where you want to pick up the order.

  • You will receive a call and an email when we have your order available for pickup at your nearest CBD store.

Estimated delivery time

  • In-store pickup: Usually available within 24-48 hours of order confirmation.

Return Policy

You have a period of 30 calendar days from receipt of the order to request a return.

Return conditions

  • Only unopened products in their original condition will be accepted, except in cases where the product has some type of malfunction or defect of origin.

  • In case the product has been opened and is in poor condition, its condition must be evaluated. This evaluation may be carried out:

    • In one of our physical stores, if the purchase has been made there.

    • For online orders, by sending the product to be made by the customer to our central warehouse. In this case, the shipping costs will be borne by the customer.

In any case, we recommend that you consult with customer service first so that we can help you with your return.

How to request a return

To initiate any return or claim process, please contact our customer 📩 service team in advance atencionalcliente@greenery420cbd.com. Once the case has been analyzed, we will propose an appropriate solution, which may include:

  • Reimbursement of the amount

  • Product replacement

  • A shopping voucher for future purchases

The choice will depend on the circumstances and the type of product purchased.

Greenery 420
Trust, real advice and certified products throughout Spain.

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